But communication on the other hands is the basic purpose of speech. So, the two functionally overlaps.
As such a training in speech, reckon one scholar, is a training for life.
Let me quickly add that a training in telephone use also carries the same value weight whether in business or leisure.
Because today no modern gadget like it is increasingly impacting the way we live and do things.
So, whether you like it or not basic knowledge regarding the use of telephone is of utmost necessity for everyone and most especially to those who are deem ineffective with its use.
Perhaps you might want to ask, are there people who're ineffective with telephone use? And my answer would be in the affirmative.
They sound gruffly at best and a put off.
Some people, on the others hand, you may have noticed are so pleasant over the phone whether you've met them or not.
And you might be wondering what contributed most to their effectiveness on the phone that you’re more than eager to hear them again and again. Even do business or socialize with them.
They use the phone to their advantage and to the pleasure of others because they know how to manipulate the phone's essential features and their speech mechanisms efficiently.
Though many of us slide unconsciously into the bad habits; many more do so rather compulsively due to inadequate attention they pay to the characteristics of a telephone that aids its proper use.
Here's a couple of illustrations to support the above situation:
Firstly, I’ve been close to a telephone user who seems to be struggling to hear his female caller. Frustrated he resorted to shouting which neither helps. Of course there was an awful look on his face because he was losing it.
What was wrong?
After close examination, I discovered that the user in question unknowingly wrongly angled the phone's earpiece above his earlobe, and as such denied himself what the person on the other end was saying.
And that’s not funny.
When the caller later gain adjustment and the call over, he confessed to the female caller demanding to know what was wrong because he was practically shouting.
Secondly, it's quite rampant to hear radio shows' anchors especially ask their callers to either turn down the volume of their radio set or switch it off altogether.
This is because sound of their voice is jamming with sound of the working radio set from which they're monitoring the programme too.
Perhaps many feel it is cool to simultaneously hear themselves talked over the air and listening on the radio.
A bad case of wanting to eat your cake and have it.
One thing to know!
By design, a telephone can easily pick the faintest of sound wave in a two way communication process. Hassle free.
So you'll do well by observing its do's and dont's.
Other than when the device is faulty or due to occassional interferences from environmental factors like lightning, loud music or chatting crowd, a telephone will still perform its normal function.
But there are scenarios when all these are absent yet telephone users still struggle with effectiveness required of them in basic situations.
They are sometimes shouting when there is no need for it, speaking indirectly to the mouthpiece, putting their phones unnecessarily in loud speakers mode and keeping their phones close to a radio device when making calls especially to on-air radio shows thereby creating an unpleasant sound hurl back for both the show listeners and the anchors as well.
Consequently, they get cut off immediately. And more often than not they avoidably embarrassed themselves.
So, to be effective on the phone starts from the moment you dial a number or about to receive a call.
Below are six useful tips that will improve your experience as telephone users.
1) Make sure the phone is well position with the earpiece held against the ear and the mouthpiece held within few inches to the mouth.
2) Talk straight into the mouthpiece with as little a pitch more than a standard bedroom voice:and do not shout.
3) Where possible, stay away from noisome crowd, and humming sound of generating set or any other enviromental impedance.
4) When calling in on radio programme, exhibit routine courtesy by turning down your radio's volume or switch it off completely. Do not wait untill you're ask to do so.
5) Even when you're having a network issues, simply pace around a bit till the reception is clearer.
6) At all cost, avoid the dangerous habit of using the telephone when you're behind the w heels.
I sincerely hope that you have found the write up very useful. If so, let the conversation continues.
About the contributor: Deji Olaluwe holds a bachelor of science degree honours in mass communication from the National Open University of Nigeria and writes about varieties of human centric issues. For your freelance writings, you can reach me on +2348106200833